Privacy Policy

Effective Date: March 2026
Website: https://brunswickpharmacy.co.uk/
Pharmacy Name: Brunswick Pharmacy
Company Name: Parker Medical Ltd
Registered Address: Hollinwood Business Centre, Albert Street, Oldham, United Kingdom, OL8 3QL

Introduction

Brunswick Pharmacy is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with UK GDPR, the Data Protection Act 2018, and NHS confidentiality requirements where applicable.

As a pharmacy, we process sensitive health information and take our responsibilities seriously.

Who We Are

Brunswick Pharmacy is a UK-registered distance selling pharmacy owned by Parker Medical Ltd and regulated by the General Pharmaceutical Council (GPhC).

For the purposes of data protection law, we are the Data Controller of your personal data.

Information We Collect

We may collect and process the following information:

Personal Information:

• Full name
• Date of birth
• Address
• Email address
• Telephone number
• NHS number (where applicable)

Health Information (Special Category Data):

• Prescription information
• Medical history
• Medication details
• Consultation responses
• GP details

Technical Information:

• IP address
• Browser type
• Device information
• Website usage data (via cookies)

How We Use Your Information

We use your personal data to:

• Dispense NHS and private prescriptions
• Provide pharmacy advice and services
• Communicate with you about your treatment
• Deliver medicines to your address
• Comply with legal and regulatory requirements
• Process payments (where applicable)
• Improve our website and services

Lawful Basis for Processing

We process your data under the following legal bases:

• Performance of a contract
• Compliance with legal obligations
• Provision of health or social care
• Public interest in the area of public health

Health data is processed for the purposes of medical diagnosis, provision of healthcare treatment, and health system management.

Where we rely on consent (such as for marketing communications), you may withdraw consent at any time.

Sharing Your Information

We may share your information with:

• Your GP or other healthcare professionals
• NHS bodies (for NHS prescriptions)
• Payment providers
• Delivery couriers
• Regulatory authorities (GPhC, NHS England, ICO)
• IT and system providers who support our services

We only share the minimum necessary information and do not sell your personal data.

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Secure pharmacy systems
• Encrypted communications where appropriate
• Access controls and staff confidentiality agreements
• Regular system monitoring

Only authorised staff have access to patient information.

Data Retention

We retain pharmacy records in accordance with legal and NHS requirements.

Patient medication records are typically kept for a minimum of two years from the last entry, or longer where legally required.

Data is securely disposed of when no longer required.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request erasure (where legally permitted)
• Restrict processing
• Object to processing
• Data portability (where applicable)
• Withdraw consent where consent is relied upon

Some rights may be limited where we are required to retain data for legal or healthcare purposes.

Cookies

Our website uses cookies to improve functionality and user experience. For full details, please refer to our Cookies Policy.

Complaints

If you are unhappy with how we handle your personal data, please contact us so we can resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Brunswick Pharmacy
Suite 1.11 South Harrington Building, Brunswick Business Park, 182 Sefton Street, Liverpool L3 4BQ
pharmacy.fg783@nhs.net
0151 347 8062